[HK Express Extends Temporary Flight Suspensions to 18 June 2020]
In light of the ongoing COVID-19 pandemic, governments have continued to impose travel restrictions. Unfortunately, this means we have to extend our flight operations suspension to 18 June 2020 (inclusive).
We are looking into resuming flight operations on 19 June 2020, subject to the development of the pandemic situation.
Customers whose travel plans have been affected will have the following options*:
1. Date change on the same route
2. Change to a new route within our HK Express network
3. Full Refund via credit voucher with extra 10% rebate on the base fare (valid for 1 year)
4. Full Refund
If you have not submitted a refund application (not applicable to Customers whose original flight date has passed), you may choose to refund with credit voucher.
If you have applied for a refund but have not received the relevant payment, you may also apply via https://bit.ly/3b8xqpG to change to refund in the form of a credit voucher. You may drop us a private message on Facebook if you have any inquiries .
To address this unprecedented volume of inquiries, we have ramped up our resources to cater to your needs. You could help us by calling our hotline only within 72 hours of your original departure time. We are very sorry to keep you waiting, thank you for your patience and understanding.
Our team looks forward to welcoming you onboard again soon!
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