This afternoon at around 1.20pm our fibre cable was accidentally damaged by the works of Civil Engineering and Development Department. Our broadband and home telephone service at some parts of Tseung Kwan O is therefore affected. We are carrying out immediate maintenance with a view to resuming our service as soon as possible. We apologise for any inconvenience caused.
We are highly concerned about the recent incidents in which our fibre cables were damaged by the works of government departments (Water Supplies Department, Highways Department and Civil Engineering and Development Department), a suspected result of failing to fully adhere to the work permit guidelines. We will proactively discuss with the related government departments, seeking their improvements in works standard and miminising faults. We apologise to our affected customers.